hp OpenView service desk client is the desktop application used to access the OpenView Service Desk IT service management platform. It centralizes incident, service request, problem, and change records; enforces SLAs; and exposes the configuration management database (CMDB) for asset and relationship tracking. Users benefit from role-based views, customizable forms and workflows, knowledge search, templates, and email-driven notifications. The client integrates with OpenView monitoring and asset tools to automate ticket creation and updates, and it provides reporting and dashboards to track performance and compliance. Typically deployed in enterprise environments, it connects to a central server and can be used alongside a web interface. Note: This is a legacy product in many organizations and may have been superseded by newer service management offerings.
hp OpenView service desk client is developed by Hewlett-Packard and is used by 2 users of Software Informer. The most popular versions of this product among our users are: 4.5, 5.0 and 5.1. The names of program executable files are clientsettings.exe, cmd.exe, SD.exe, sdlaunch.exe and ServiceDesk.exe.
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